Refund policy
Return Eligibility
You have 7 days after receiving your item to request a return.
To qualify, your item must be unworn or unused, with its tags attached and in its original packaging. A receipt or proof of purchase is required.
We cannot accept returns on worn items or gift cards.
How to Request a Return
Request a return through the Shop app or click the return link in your order confirmation email. For assistance, email support@sequinfans.com.
Please request approval before sending anything back. Items returned without an approved request will not be accepted.
If your return is approved, we will provide a return shipping label and instructions explaining where and how to send your package.
Damaged, Defective or Incorrect Items
Inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us immediately at support@sequinfans.com so we can review the issue and help resolve it.
Exchanges
To exchange an item, request a return first. Once your return is accepted, place a separate order for the replacement item.
Refunds
We will notify you after receiving and inspecting your return and confirm whether your refund has been approved.
Approved refunds will be issued to your original payment method. Your bank or payment provider may require additional time to process and display the refund.
Contact Us
For questions about returns, exchanges or refunds, email support@sequinfans.com.
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